DYMENSION

Smiley Face kiosks for client satisfaction

How can you measure client satisfaction in real time?
The Smiley kiosk is a tool that measure client satisfaction with mere expressive smileys that invite them to give their feedback about your poducts or services.

Description

The smiley face touch screen offers a way of putting client satisfaction at the heart of your commercial strategy.  Client satisfaction can be measured in real time using this tool.

The concept simply consists of installing self-service touch screens in strategic places such as shops or reception areas.   The clients and users answer a question about their level of satisfaction by pressing a button on the touch screen.  The resulting data is sent and processed by the service provider and relayed to you the same day.

It is up to you to choose how often you want to receive the data and how it is sent (to a department or just a few individuals, by mail or via a data server).  We will help you to analyse the data and find practical solutions.

  • Easy to transport
  • Apparatus can be customised
  • Robust
Borne Smiley

What are the advantages of using this device ?


For you :

Completely autonomous touch screens (wireless)Completely autonomous touch screens (wireless)

  • Completely autonomous touch screens (wireless)
  • Ready to use on reception
  • Functions wherever there is coverage
  • 24H/24H – 7J/7J  – no restrictions


For your clients :Anonymous and quick

  • Anonymous and quick
  • The feeling that their opinion matters
  • One simple question
  • An amusing 4 smiley face screen

 

Who Uses The Smiley Face Touch Screen ?

references


smiley happy or not box feedback kiosk
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EXPRESSYON : touch tablet based feedback

DYMENSION also offers a tablet based solution for your satisfaction surveys and feedback requests, allowing several questions to be asked : EXPRESSYON.

Unlike the previous solution, this kiosk works with Android touch tablets (from 10″ to 22″) or even on web browser on any kind of hardware. You can customize your own surveys through an online backoffice, and drop your poll on the tablet so tht it can work even offline.

The users answer several questions in some touches, that allow you to profile them for instance. Than, the results are available online in the BackOffice or through email reports (as long as the tablet gets a connection back).

What are the advantages of the kiosk ?


For you:

  • Ask many question, of different kind
  • Simple questionq you can create yourself
  • Works online or offline
  • Real time results


For your clients :

  • Fast and anonymous
  • Ability to leave free comments
  • Skip logic questions to lead a user directly to the usefull question
  • Elegant interface

135 €HT/month for a 12 month rented kiosk

They use EXPRESSYON

references

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